Health Information Privacy Practices

1. Our Role and Your Health Information

As a medical tourism concierge, our role is to collect preliminary health and wellness information on your behalf to facilitate consultations with independent, licensed medical professionals. The health information we collect may include:

• Current health conditions, symptoms, and medical history you provide through our consultation request forms.
• Wellness goals, treatment interests, and prior treatment history.
• Medical records, lab results, or imaging you voluntarily share to support your consultation.
• Information shared during phone calls, emails, or other communications with our team.

2. How We Use Health Information

We use the health-related information you provide strictly for the following purposes:

• Facilitating consultations: Sharing your information with independent third-party medical providers so they can evaluate your eligibility and develop a potential treatment concept.
• Coordinating your care journey: Organizing travel, accommodations, and logistics based on your health-related needs and treatment schedule.
• Internal communications: Ensuring our coordination team has the information necessary to support your experience effectively and accurately.
• Follow-up support: Providing post-retreat coordination, including connecting you with medical providers for follow-up questions or care.

3. Sharing With Third-Party Medical Providers

The physicians, clinical facilities, and laboratory partners referenced on our website or connected through our services are independent third-party service providers. When you submit health information through our platform, it may be shared with these providers to facilitate your medical evaluation and treatment planning.

These medical providers operate under their own regulatory frameworks and privacy obligations as required by the laws of their respective jurisdictions. Any medical records created during your treatment are maintained by the treating medical provider, not by HWC.

We encourage you to review the privacy practices of any medical provider before sharing your health information or proceeding with treatment.

4. Our Privacy Safeguards

Although HWC is not classified as a HIPAA-covered entity, we voluntarily adopt privacy and security practices aligned with HIPAA standards to protect your sensitive health information. These safeguards include:

• Encrypted data transmission: All data submitted through our website is transmitted using SSL/TLS encryption.
• Access controls: Health information is accessible only to authorized team members directly involved in your consultation and coordination.
• Secure storage: Health data is stored in secure, access-controlled environments with regular security reviews.
• Staff training: Our team members are trained on the proper handling of sensitive health information and privacy best practices.
• Minimal data retention: We retain health information only for as long as necessary to fulfill coordination and follow-up purposes, after which it is securely deleted.

5. We Do Not Sell Health Information

HWC does not sell, rent, or trade your health-related information to any third party for marketing, advertising, or any other commercial purpose. Your health information is shared only as described in this notice and with your knowledge.

6. Your Rights Regarding Health Information

You have the following rights with respect to the health-related information HWC holds:

• Access: You may request a summary of the health information we have on file for you.
• Correction: You may request that we update or correct inaccurate health information.
• Deletion: You may request that we delete your health information from our systems, subject to any legal retention requirements.
• Restriction: You may request that we limit how your health information is used or shared.
• Withdrawal of consent: You may withdraw your consent to the collection and sharing of your health information at any time by contacting us. Withdrawal of consent may affect our ability to coordinate services on your behalf.

7. Breach Notification

In the unlikely event that a security breach compromises your health-related information, we will notify you promptly and take immediate steps to mitigate the impact. We will investigate the breach, implement corrective measures, and comply with all applicable notification requirements under California and federal law.

8. Information for Medical Providers

The independent medical providers who deliver treatment services may maintain their own HIPAA-compliant (or jurisdictionally equivalent) privacy practices. Any protected health information (PHI) created as part of your medical treatment, including medical records, diagnostic results, and treatment plans, is maintained by the treating provider, not by HWC. For questions about how your medical records are handled, please contact the treating medical provider directly.

9. Changes to This Notice

We may update this notice from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this notice periodically.

10. Contact Us

If you have questions about our health information privacy practices, wish to exercise your rights, or have concerns about how your information is being handled, please contact us:

Human Wellness Center LLC
Chino, CA, USA
Support@humanwellnesscenters.com