Human Wellness Center LLC ("HWC," "we," "us," or "our") is a California-based medical tourism and wellness concierge company headquartered in Chino, CA. We connect clients with independent, third-party medical providers and wellness services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry or consultation form, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website.
1. Information We Collect
We collect information that you voluntarily provide to us and information that is collected automatically when you use our website.
Information You Provide
- Contact information: name, email address, phone number, and mailing address.
- Consultation inquiry details: information you submit through our consultation request forms, including health-related information, wellness goals, treatment interests, and travel preferences.
- Communications: any messages, questions, or feedback you send us via email, phone, or our website.
Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, device identifiers, and referring URLs.
- Usage data: pages viewed, time spent on pages, links clicked, and other interactions with our website.
- Cookies and tracking technologies: we use cookies, web beacons, and similar technologies to improve your experience, analyze site traffic, and serve relevant content. See Section 5 for more details.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and facilitate consultation requests with independent third-party medical providers.
- Coordinate travel logistics, accommodations, and wellness retreat arrangements.
- Communicate with you about our services, including follow-up correspondence, scheduling, and service-related updates.
- Improve and optimize our website, services, and user experience.
- Comply with applicable legal obligations.
- Send periodic newsletters or updates about our services, from which you may opt out at any time.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Third-party medical providers: When you submit a consultation request, we may share relevant information with independent third-party medical professionals and clinical facilities to facilitate your evaluation and potential treatment. These providers operate independently and are subject to their own privacy policies and applicable laws.
- Service providers: We may share information with trusted vendors who assist us with website hosting, analytics, email delivery, customer relationship management, and payment processing. These providers are contractually required to protect your data.
- Legal requirements: We may disclose your information when required by law, in response to a subpoena, court order, or government request, or to protect the rights, property, or safety of HWC, our clients, or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Third-Party Services Disclaimer
The information provided on this website is intended, as applicable, merely to provide information to you and to connect you with third-party service providers for you to consider and evaluate independently. Human Wellness Center LLC does not recommend, approve, or endorse any third-party content or services, and Human Wellness Center LLC makes no representation regarding any third-party content or any product or service offered, provided, sold, or performed by any third party, including any such products or services purchased through Human Wellness Center LLC's services.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and gather analytical data. These include:
- Essential cookies: Required for core website functionality, such as page navigation and form submissions.
- Analytics cookies: Help us understand how visitors interact with our website so we can improve the user experience. We may use services such as Google Analytics for this purpose.
- Marketing cookies: May be used to deliver relevant advertisements or retargeting campaigns across social media platforms and other websites.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We implement organizational, technical, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure hosting environments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-out of marketing: Unsubscribe from promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly.
- Data portability: Request a machine-readable copy of your data where technically feasible.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your data, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information below.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.
10. Links to Third-Party Websites
Our website may contain links to third-party websites, including those of independent medical providers and partner organizations. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Human Wellness Center LLC
Chino, CA, USA
Support@humanwellnesscenters.com